Privacy Statement


Fleming and Gibson Ltd (“we/us”) appreciates how important your privacy is and are committed to protecting and respecting any personal information you share with us.

This policy describes what type of information we collect from you, how we use it, how we share it with others, how you can manage the information we hold, your legal rights in respect of your personal information, and how you can contact us. 

We will only send you marketing communications where you have purchased a similar product from us, and we will always give you the opportunity to opt out of receiving such marketing communications. We will never send you “junk” email or communications or share your data with anyone else who might. We do not sell any information to third parties, but we do work closely with selected partners who help us to provide you with information on the products and services that you request from us. We will always ask for your explicit consent before we send you marketing communications from other companies in our group, or relevant third parties. 

This policy may change, so please check this page from time to time to ensure that you’re happy with any changes. If we make any material changes to the manner in which we progress and use your personal information, we will contact you to let you know about the change. 

Who we are 

Fleming and Gibson Plumbing and Heating Engineers Ltd. Whenever you deal with us, we are what is known as the ‘controller’ of your personal information; a ‘controller’ is a company that decides why and how your personal information is processed. 

How and what personal information we may collect:

This is information about you that you give to us by entering information via our websites or our social media pages or by corresponding with us by phone, email or otherwise and is provided entirely voluntarily. The information you give to us may include all or some of the following but is not limited to: 

Name (including Title); 


Phone number(s); 

Email address(s); 

Personal information we may receive from other sources: We obtain certain personal information about you from sources outside our business may include: estate agents, university estate offices, private property owners/ landlords. 

How we use personal information. 

After sales or repair services. 

to correspond with you via email, text message, post or telephone with information about your annual boiler service, or relevant check requirements on gas heating and plumbing. 

to enforce or protect our contractual or other legal rights or to bring or defend legal proceedings; and 

for general administration purposes including managing your queries, complaints, or claims, and to send service messages to you. 

for efficiency, accuracy or other improvements of our databases and systems. This information is only used for customer service requirement. 

Others who receive or have access to your personal information 

We may disclose your information to our third-party service providers, agents, subcontractors and other organisations for the purposes of providing services to us or directly to you on our behalf. Such third parties may include, administrative services or other third parties who provide services to us. 

When we use third party service providers, we only disclose to them any personal information that is necessary for them to provide their service and we shall enter into a contract with all such third parties which requires them to keep your information secure, act in a manner compliant with relevant data protection legislation, and not use your personal information for any purpose other than in accordance with our specific instructions.

How long to we keep personal information 

We have been using your personal information to provide you with emails, we will retain this information 

  • until you ask to be removed from our email list; 
  • the law requires us to hold your personal information for a longer period, or delete it sooner; 
  • it is necessary to do so for the management of any active or potential legal proceedings, to resolve or defend claims, and for the purposes of making any necessary remediation payments; and 
  • you exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted in this Section 6, or because we are required under the law. 

Credit checks and Credit reference agency’s 

It may be necessary to conduct a credit check against you in advance of providing you with a product or service. Where this is necessary, we will inform you of this in advance and we will supply your personal information to credit reference agencies (“CRAs”) which will give us information about you, such as about your financial history. We do this to confirm your identity, to assess whether we are able to supply you with the requested product or service, and for the purposes of checking your eligibility to make purchases on finance. 

The CRA we use is Experian. CRAs act as separate data controllers when using the information, we pass to them. The identities of the CRAs, and the way in which they use and share personal information, are explained in more detail at 

Your privacy rights 

As a data subject, you have a number of rights in relation to your personal information under data protection law. In relation to certain rights, we may ask you for information to confirm your identity and, where applicable, to help us to search for your personal information. Except in rare cases, we will respond to you within 30 days after we have received this information or, where no such information is required, after we have received your request. 

Accessing your personal information 

You have the right to ask for a copy of the information that we hold about you, along with information on what personal information we use, why we use it, who we share it with, how long we keep it for and whether it has been used for any automated decision making. 

You can make a request for access free of charge by emailing or writing to us at the address set out in Section 13 of this policy. We may not provide you with a copy of your personal information if this concerns other individuals or we have another lawful reason to withhold that information. 

Correcting and updating your personal information 

The accuracy of your information is important to us and we will endeavour to make it easy and simple for you to review and correct the information that we hold about you. If you change your name or address/email address/contact numbers, or you find out that any of the other information we hold is inaccurate, incomplete, or out of date, please let us know by contacting us using any of the methods detailed in Section 13 of this policy. 

Withdrawing your consent 

Where we rely on your consent as the legal basis for processing your personal information, as set out in Section 4 (How we use your personal information), you may withdraw your consent at any time by contacting us using the details at the end of this policy or by clicking the “unsubscribe” link in any marketing emails which you receive. 

If you withdraw your consent, our use of your personal information before you withdraw is still lawful. 

Objecting to our use of your personal information 

Where we rely on our legitimate business interests as the legal basis for processing your personal information for any purpose(s), as out in Section 4 (How we use your personal information), you may object to us using your personal information for these purposes by emailing or writing to us at the address at the end of this policy. Except for the purposes for which we are sure we can continue to process your personal information, we will temporarily stop processing your personal information in line with your objection until we have investigated the matter. If we agree that your objection is justified in accordance with your rights under data protection laws, we will permanently stop using your data for those purposes. Otherwise we will provide you with our justification as to why we need to continue using your data. You may object to us using your personal information for direct marketing purposes and we will automatically comply with your request. 

Erasing your personal information or restricting its processing 

In certain circumstances, you may ask for your personal information to be removed from our systems by emailing or writing to us at the address set out in Section 13 of this policy. Unless there is a reason that the law allows us to use your personal information for longer, we will make reasonable efforts to comply with your request. 

You may also ask us to restrict processing your personal information in the following situations: 

✓ where you believe it is unlawful for us to do so, 

✓ you have objected to its use and our investigation is pending or you require us to keep it in connection with legal proceedings. 

In these situations, we may only process your personal information whilst its processing is restricted if we have your consent or are legally permitted to do so, for example for storage purposes, to protect the rights of another individual or company or in connection with legal proceedings. 

Security and use of cookies 

Security measures we put in place to protect your personal information 

Fleming and Gibson Ltd, use appropriate technical and organisational security measures to protect the personal information supplied by you and managed by us against manipulation, loss, destruction, and access by third parties. Our security measures are continually improved in line with technological developments. 

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information whilst in transit to our website and any transmission is at your own risk. 

Use of ‘cookies’ 

‘Cookies’ are small pieces of information sent to your device and stored on its hard drive to allow our websites to recognise you when you visit. 

Links to other websites 

Our website may contain links to other websites run by other organisations which we do not control. 

This policy does not apply to those other websites and Apps‚ so we encourage you to read their privacy statements. We are not responsible for the privacy policies and practices of other websites and Apps (even if you access them using links that we provide) and we provide links to those websites solely for your information and convenience. We specifically disclaim responsibility for their content, privacy practices and terms of use, and we make no endorsements, representations or promises about their accuracy, content, or thoroughness. Your disclosure of personal information to third party websites is at your own risk. 

In addition, if you linked to our website from a third-party website, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party website and recommend that you check the policy of that third-party website. 

Social plugins 

We use so-called social plugins (buttons) of social networks such as Facebook, Google+, YouTube, Twitter and Instagram. 

When you visit our websites, these buttons are deactivated by default, i.e. without your intervention they will not send any data to the respective social networks. Before you are able to use these buttons, you must activate them by clicking on them. They then remain active until you deactivate them again or delete your cookies. 

After their activation, a direct link to the server of the respective social network is established. The contents of the button are then transmitted from the social network directly to your browser and incorporated in the website. 

After activation of a button, the social network can retrieve data, independently of whether you interact with the button or not. If you are logged on to a social network, the network can assign your visit to the website to your user account. A social network cannot assign a visit to websites operated by our other group companies unless and until you activate the respective button there as well. 

If you are a member of a social network and do not wish it to combine data retrieved from your visit to our websites with your membership data, you must log out from the social network concerned before activating the buttons. 

We have no influence on the scope of data that is collected by the social networks through their buttons. The privacy policies of the social networks provide information on the purpose and extent of the data that they collect, how this data is processed and used, the rights available to you and the settings that you can use to protect your privacy. 

Any changes of policy at Fleming and Gibson Ltd 

Where we make a material change to the way we use your personal information, we will send you an email informing you of this. 

How to contact us 

Post: Unit 2, Station Road, Anstruther, KY10 3JA 

Email: [email protected] 

Phone: 01333 311105